Contact - Jolly Roger

Please feel free to contact us for any question you may have regarding the Company, our charter pricing and policy, the procedures and information described in our website, as well as anything else regarding you travel. We’ll be happy to answer them and make the suggestions that fit best to your needs.

ADDRESS

39 Chrysostomou Smyrnis St.
412 23, Larissa, Hellas

EMAIL

info@jollyrogersailing.com

TELEPHONE

Sotiris
+30 699 5373 400

IN GENERAL

The use of our web pages and the saervices provided to the visitor on the site owned by the company, requires your agreement with the Privacy Policy of this site. Therefore, the visitor must carefully read the contents of this page before using the services of our website. If he does not agree, he must leave this website and NEVER make use any of its services or content.
This privacy policy may change from time to time according the relevant legislation. We will not explicitly notify our customers or our site’s users about these changes. Instead, we recommend you to occasionally visit this page for any changes to this privacy policy. The continued use of the website even after any changes to the Privacy Policy implies the unconditional acceptance of these terms by you.

Privacy and Protection of personal data

We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or publicize in any way your personal data, except where it is absolutely required.
If you are under 16, you MUST have your parents’ consent before using the services of this site.

Relevant legislation

Along with our company’s internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user’s personal data:

EU Data Protection Directive (DPD of year 1995)
Regulation on general EU data protection (GDPR of year 2018)

Personal information collected by this site and why we collect it

This site collects and uses personal information for the following reasons:

Invoicing / financial information

In case you purchase any of our services / products, we will keep in our database the information necessary for the invoicing, such as name, address, email, phone number, vat id, etc. We will contact you in cases involving payment of services / products, invoice balances, recurring charges, offers about our products etc, via e-mail, sms or by phone. All data transferred via email is protected by a TLS / SSL security protocol.

Website traffic monitoring

Like most sites, this site uses Google Analytics (GA) to track user activity. We use this data to determine the number of our site visitors to better understand how they find and use our web pages. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information identify you to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation.

Contact forms and e-mail links

If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS/SSL security protocol, meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices.

Newsletters

If you choose to subscribe in our newsletter, the email address you submit will be forwarded to Mailchimp which manages our e-mail marketing services. Mailchimp is a third-party data processor (see «Our third-party data processors» below). Your e-mail address will not be stored in any of our databases. Your e-mail address will remain in the Mailchimp database for as long as we continue to use our e-mail marketing services or until you explicitly request to be removed from the mailing list. You can do, using the delete link contained in all the email newsletters we send you.
As long as your e-mail address remains in the Mailchimp database, you will receive periodic e-mail newsletters from us regarding offers, new product or services etc.

Customer Satisfaction Survey / Customer Loyalty Program

The data we collect from the site, once you have accepted the terms of use, may be used to participate in a Customer Satisfaction Survey where you are asked about your site and product / service usage experience or a customer loyalty program where you receive special discounts and offers to our products and services under certain conditions.

Live chat

When communicating via live chat, the information we collect is the name, email address, IP, the date and time of communication, and the text that was exchanged during this communication. These data are collected to better serve the customer and for security reasons.

Advertising campains

Third party vendors, including Google, can show our ads on websites. For this reason, cookies can be used to update, optimize, and display ads based on a previous user’s visit to our site, as well as for Remarketing. You can opt out of such use of cookies by Google by clicking here.
You may also opt out of the use of such cookies by third-party vendors by clicking here.

About Cookies

What is a cookie?

The term «cookie» refers to a small data file consisting solely of a set of text information that the site transmits to the web browser on your computer’s hard disk, either temporarily throughout your visit , or sometimes for longer periods, depending on the type of cookie. Cookies perform different operations (for example, you are distinguished from other site’s visitors or remember certain info for you like your preferences) and are used by most websites to improve your user experience.

Each cookie is unique to your browser and contains some anonymous information. A cookie typically contains the name of the cookie field, the cookie’s lifetime, and a value (usually in the form of a randomly generated unique number).

Types of cookies

The basic types of cookies are described below

Session cookies

These are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser.
Persistent cookies

These remain in the cookie file of your device’s browser even after the browser closes, sometimes for one year or more (the exact length of stay depends on the lifetime of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (e.g., to remember your username or your site configuration preferences).
First-party cookies

These are cookies installed on your browser and/or hard drive of your device from the site you are visiting. This includes assigning a unique ID to you, in order to monitor your site navigation. Site creators often use first-party cookies to handle visits and for identification purposes.
Third-party cookies

These are cookies used by third parties, such as social networks to track your visits to the various sites they advertise. The site administrator has no control over these third-party cookies.

Cookies on this site and how to manage them

On this site, we use cookies to improve your user experience. Site functionality will be significantly affected if you disable or disagree with the use of cookies.
See the following information about the third-party cookies we use on this site, including how to disable them and the effect of disabling on the site’s functionality. If you need any help on how to manage certain types of cookies, including how to check or delete them, please visit www.aboutcookies.org.

Google Analytics cookies

Google Analytics cookies are performance analytics/logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies can inform us on how many visitors use the site, the visit’s time and duration, and also provide information on how visitors navigate across the site. This information helps us improve the way our site works. They are anonymous information and do not contain personal information.
The information collected by the Google Analytics cookies about our site is transferred and stored on Google’s servers in accordance with Google’s privacy policy.
For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245
You can disable Google Analytics tracking by visting https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies, your activity will not be counted or used in the statistics we collect to improve the services we provide through this site. Website functionality will not be affected.

Video providers cookies

Video providers can place cookies on your device if you watch their video on our site.
If you disable these cookies you may not be able to see the embedded videos on our site.

Social Networks cookies

Third-party social networks can place cookies on your device if you choose to share a web page of our site with another third-party Social Network site, by clicking on one of the «share» buttons.
If you disable these cookies, you will not be able to share any of our content with third-party social networks

About this site’s web server

All web traffic (file transfer) between this site and your browser is encrypted and transferred via the HTTPS protocol using Secure Sockets Layer (SSL). Our servers, in order to ensure the smooth and secure operation of our services, record the user’s ip and, in case of failed connections, the username, in log files through security systems (firewalls, ddos filters, http filters, sql injection filters, visit statistics, cloudflare services) and backup. All of the above data is kept for short periods on our servers with modern security protocols so only authorized personnel can access them and only in cases to avoid malicious actions.

Third-party personal data processors

We use a number of third parties to process personal data for us (for example datacenter services, hosting services, backup services, payment gateways, shipping companies, marketing services etc). These Third-party personal data processors have been carefully selected to comply with the legislation mentioned in this document.

Data breaches

For any of your personal information stored in our database, all necessary action will be taken to be secure as possible.
We will report any unlawful violation of our database or any third party data processing database to all relevant stakeholders as well as authorities within 72 hours of the violation, if it is obvious that the personal data stored in recognizable form, have been stolen.

Access to information

For any personal information that is stored in our database, you have the right to access, correct or delete them. You can get information about this and its limitations by contacting us.

Data Protection Officer

You may contact the data protection officer (DPO) of this site by using the email in our contact page.

BOOKING, PAYMENT & CANCELLATION TERMS

Please be informed that the Terms and Conditions described in this website are subject to changes. We encourage our customers to contact our Reservation Manager (via e-mail or telephone, as described on our website) for an update in case such changes have taken place. He will also be happy to answer any other questions you may have regarding the Company, our policy, the procedures described in our website, and anything else regarding your holiday.

Regarding the booking procedures with Jolly Roger Sailing (hereafter: JRS), the following Booking, Payment and Cancellation Terms will apply:

a. Charterer’s qualifications

If you choose a Bareboat charter, it is required by JRS (as well as Greek legislation) that at least two crew members have adequate sailing competency. This can be verified by the appropriate sailing licence/certificate for the two crew members or, in case only one member holds a valid Skipper licence, the co-skipper can provide other proof of sailing competency, or sign a declaration of sailing competency.

The above documents are required by the port authorities and should be produced on the day of your check-in (a procedure carried out by JRS). Failling to do so, the port authorities will not permit the boat to depart. Furthermore, the port authorities request that the licences be in English or officially translated to English, and of course, that they have not expired.

Certain licences, such as Day Skipper certificates, motor yacht licences or those with different limitations, may not be accepted by the Port Authorities. For this reason, it would be best to send us a copy of your licence before your arrival, in order to make sure they are as requested.

b. Booking Procedures / Terms of Payment

On our website you can check the dates open for request. Once you have decided to reserve an open date, you can claim it as a request either: a) through our website, b) by e-mail, or c) directly by calling our Reservation Manager (contact details are also provided on our website).

Your request will be held for you as a pending request option for 48 hours. Within this period you will have to verify your interest by e-mail or phone, and our Reservation Manager will contact you for further details. If you need more days to decide, please contact our Reservation Manager. Next, you will be sent a booking contract with the charter details as well as information regarding payment. The date will be reserved for you when you have returned the signed booking contract and have wired a down payment equal to 50% of the total fare. Otherwise, the date will be offered to the next waiting claim. To overcome any problems resulting from possible bank transfer delays, you can send us proof of payment via e-mail and the date will be automatically reserved for you.

The remaining balance payment of 50% of the total fare must be wired 40 days before your check-in date at the latest. In case of a reservation made within 39 days from the check-in date, the full fare should be deposited.

For all payments, formal invoices will be sent to your mailbox three working days after your deposit at the latest, upon your request.

Keep in mind that the above payments refer to the cost of the fare and not the cost of any extra services you may have requested, or the security deposit, all of which will be paid at the Base before your embarkation.

The charterer is also responsible for notifying JRS of any changes in the crew composition should they occur.

c. Check-in / Check-out Procedure

All charters begin on Saturday at 17:00 at our Base. Before embarkation, the skipper and the co-skipper will be given a tour of the boat by our Base Manager, who will also answer any technical questions they may have. In case flight schedules do not allow for an on-time arrival at the port, a late check-in is possible until 19:00. In such a case, we must be notified in advance. Should you arrive even later, our Base Manager can wait for you at the port until 21:00 and he will accommodate you in the boat but there will be no check-in procedure on this day. In this case, check-in will commence the next morning between 08:30 and 09:00, and after all procedures are completed you will be ready to depart. The boat will be delivered to you with full water and fuel tanks, as well as full outboard engine tank.

Check-out is carried out also on Saturday at 09:00, but you are expected to be back to the Base port on Friday at the latest by 17:00, unless otherwise agreed. During check-out, the boat will be inspected by the Base Manager and by a diver, and after refilling the water and fuel tanks in your presence, your security deposit will be returned. Please keep in mind that the Charterer also bears the cost of the end-cleaning.

d. Cancellation Terms

Any change to the dates that have been booked is considered a cancellation and, depending on the date, is subject to the following fees:

i. Cancellation due to charterer’s negligence:

One to 40 days prior to the check-in date, 100% of the deposited charter fare will be withheld.
41 to 60 days prior to the scheduled check-in, the advance payment will be withheld.
For cancellations made more than 60 days prior to the check-in date, 30% of the total fare will be withheld and the remaining amount of the advance payment will be reimbursed.
However, if the yacht is booked for the cancelled period by another customer, the deposited fare will be returned in full, except for an administration fee of 300€ which will be withheld.

ii. Cancellation due to unforeseeable events

In the event unpredictable events have resulted in the cancellation of the booked charter by the Charterer (e.g., travel bans, border restrictions, flight cancellations), JRS will keep the deposited fare as an advance payment for another charter, which the customer is entitled to take within 18 months from the cancelled charter date. The Charterer will have to choose a charter of the same fare category, otherwise a balance payment will be necessary to compensate for the difference. In any case, this can be arranged with our Reservation Manager, who will advise you according to your best interests.

iii. Cancellation due to the company’s responsibility

In the extreme case where the vessel will not be available upon your arrival due to severe damage done during the previous charter, JRS will cover hotel expenses in the Base port for up to two days, given that the boat can be repaired in this time frame. Otherwise, JRS takes the responsibility to find another vessel for you of the same or higher category regarding the number of cabins/heads, and in such a case, the additional cost will be covered by the Company. If none of the above is possible, JRS will refund the deposited fare in full and accommodation expenses will be covered for the booked period.

JRS reserves the right to cancel a charter without any fare reimbursement if the Charterer does not comply with the terms described in the contract signed between the Charterer and the Company.

Third Party Liability and Charter Insurance

JRS has the company boat insured according to Greek law, against risks arising from liability to third parties and accidental damage to the hull, machinery, and equipment in excess of the refundable security deposit. However, the Charterer’s liability is not limited to the security deposit in case of an incident caused by a severe lack of sailing skills, great negligence or intention.

We highly recommend you arrange travel insurance to cover non-refundable deposits in case you need to cancel your booking for an unexpected reason. Please make sure you have personal travel insurance that covers sailing.